Customer Success Manager - K12 EdTech SaaS

Join a dynamic and innovative EdTech SaaS company dedicated to transforming education for K12 schools. The company provides cutting-edge solutions that empower educators and students, driving engagement and improving learning outcomes. Their innovative team is passionate about making a difference in education and fostering a collaborative environment.‍

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Job Summary:

Seeking a highly motivated and experienced Customer Success Manager to join its growing team. In this role, the Customer Success Manager will be responsible for building strong relationships with K12 clients, ensuring their success with the platform, and driving customer satisfaction and retention. The Customer Success Manager will be the primary point of contact for a portfolio of school districts and schools, guiding them through onboarding, training, and ongoing support.

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Responsibilities:

• Develop and maintain strong, trustful relationships with K12 clients, serving as their primary point of contact.
• Lead the implementation of the platform, including client onboarding, product training, and webinars.
• Ensure all key client data is accurately tracked in the CRM system.
• Manage client performance and usage through key metrics, providing regular reports and insights.
• Collaborate with clients to define reporting needs, communication plans, objectives, and programme requirements.
• Proactively identify and address client needs and challenges, ensuring timely and effective solutions.
• Identify opportunities for up-selling and cross-selling products and services.
• Assist with virtual and in-person client-related events.
• Use the CRM platform to manage account data, updates, records, opportunities, and deals.
• Contribute to the development of marketing and product-based materials (e.g., factsheets, proposals).
• Assist with pre-sales, tender, and procurement processes, as needed.
• Coach and support new team members on relevant processes and procedures.
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Qualifications:

• 3+ years of experience in client relationship management, account management, or sales within the EdTech industry, specifically working with K12 schools.
• Experience working with learning management systems (LMS), e-learning platforms, or other educational technologies.
• Strong communication, presentation, and interpersonal skills.
• Excellent negotiation and problem-solving skills.
• Ability to analyse client needs and identify business opportunities.
• Proactive, organised, and self-motivated approach.
• Familiarity with CRM tools and contract management.
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Preferred Qualifications:

• Bachelor's degree in Education or a related field.
• Previous experience as a teacher or administrator in a K12 setting.
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Benefits:

• Competitive salary and benefits package.
• Opportunity to make a significant impact on the future of education.
• Collaborative and supportive work environment.
• Professional development opportunities.